Service Terms and Conditions

RESERVATIONS
Reporting time is 30 minutes before departure time
All requests for reservation amendments must be made at least 30 days prior to the trip.
Full payment is required 30days prior to the start of the Tour. With 50% deposit to confirm the booking.
If payment and proof thereof are not received, the reservation will be cancelled.
All requests for amendments to a reservation must be in writing, by fax or email, at least 30 days prior to the first activity date. Amendments may be approved subject to availability in the sole discretion of Offshore Adventures Management.
CANCELLATIONS
A 100% cancellation fee will apply if the guest does not show up on the activity date.
If an amendment is not received 30 days prior to the activity being booked and approved, the guest will still be responsible for the full cost for the total number of passengers originally confirmed.
Management reserves the right to cancel any transfer or activity due to unforeseen circumstances, including, but not limited to, a lack of passengers, unsafe sea or weather conditions, or other unforeseen circumstances. In the event of weather cancellation, weather conditions are determined exclusively by Offshore Adventures Management; guests must report for the service/activity unless notified by Offshore Adventures Management. In the event of a cancellation by Offshore Adventures Management, a full refund will be given on the amount paid, less the cost incurred to book the accommodation on behalf of the clients (or refunded to the booking agent).
In the event of a boat launching and conditions are deemed unsafe to enter the water at the discretion of the guide and skipper only, the excursion will be refunded at a viewing rate.
INDEMNITY
All passengers are required to sign an indemnity form for all transfers and activities they are participating in
Prior to the departure from the activity.
If the guest refuses to sign the indemnity form, they will not be able to participate in the activity and will not receive a refund.
The indemnity form must be signed by a parent or legal guardian for children under 18 years old.
Any unaccompanied child under 18 requires the indemnity to be signed by a parent/legal guardian prior to
the activity.
CHILDREN
Children are classified as passengers; therefore, certain activities will incur the full rate for them.
GENERAL
Management reserves the right to amend/cancel/add terms & conditions without notice.
All terms & conditions are subject to South African Law & Jurisdiction

Plus the accommodation cancellations fees as listed below.

CANCELLATION POLICY
Upon confirmation of the reservation, Areena Lodge reserves the right to charge a cancellation fee unless the
The reservation is cancelled within 24 hours of the original confirmation. Applicable
cancellation fee equivalent to:
150 – 91 days prior to arrival at the lodge = 25% of the full amount if the entire booking is cancelled or 35%
of the revenue relating to the cancelled rooms
90 – 61 days prior to arrival at the lodge = 50% of the full amount if the entire booking is cancelled or 50% of
The revenue relating to the cancelled rooms
60 – 31 days prior to arrival at the lodge = 75% of the full amount if the entire booking is cancelled or 75% of
The revenue relating to the cancelled rooms
30 – 00 days prior to arrival at the lodge = 100% of the full amount if the entire booking is cancelled or 100%
of the revenue relating to the cancelled rooms, unless the reservation is cancelled within 24 hours of the
original confirmation of the reservation.