Service Terms and Conditions

RESERVATIONS
Reporting time 30 minutes before departure time
All request for amendments to a reservation at least 30 days prior to trip.
Full payment is required within 30 days of invoice date.
If payment and proof thereof is not received, the reservation will be cancelled.
All requests for amendments to a reservation are required in writing by fax or electronic mail at least 30 days prior to the first activity date. Amendments may be approved subject to availability in the sole discretion of Offshore Adventures Management.
CANCELLATIONS
A 100% cancellation fee will apply in the event of a no show by guest on the activity date.
In the event of an amendment not received 30 days prior to activity booked and approved the guest will still be responsible for the full cost for the total number of passengers originally confirmed.
Management reserves the right to cancel any transfer or activity due to unforeseen circumstances including but not limited to, lack passengers, unsafe sea conditions or weather conditions. In case of a weather cancellation, weather conditions are judged exclusively by Offshore Adventures Management, guests must report for the service/activity unless notified by Offshore Adventures Management. In the event of a cancellation by Offshore Adventures Management, a full refund will be given on the amount paid less the cost incurred to book the accommodation on behave of the clients (or refunded to booking agent).
In the event of a boat launching and conditions are deemed unsafe to enter the water at the digression of the guide and skipper only, the excursion will refunded to a viewing rate.
INDEMNITY
All passengers are required to sign an indemnity form for all transfers and activities they are participating in
prior to departure of the activity.
In case guest refuse to sign the indemnity form the guest will not be able to partake in the activity and will not receive any refund.
The indemnity form must be signed by a Parent/Legal guardian for children under 18 years.
Any unaccompanied child under 18 requires the indemnity to be signed by a parent/legal guardian prior to
the activity.
CHILDREN
Children are classified as a passenger therefore on certain activities the full rate will apply to them.
GENERAL
Management reserves the right to amend/cancel/add terms & conditions without notice.
All terms & conditions are subject to South African Law & Jurisdiction

Plus the accommodation cancellations fees as listed below.

CANCELLATION POLICY
Upon confirmation of reservation, Swell Eco Lodge reserves the right to charge a cancellation fee unless the
reservation is cancelled within 24 hours of the original confirmation of the reservation. Applicable
cancellation fee equivalent to:
150 – 91 days prior to arrival at the lodge = 25% of the full amount if the entire booking is cancelled or 35%
of the revenue relating to the cancelled rooms
90 – 61 days prior to arrival at the lodge = 50% of the full amount if the entire booking is cancelled or 50% of
the revenue relating to the cancelled rooms
60 – 31 days prior to arrival at the lodge = 75% of the full amount if the entire booking is cancelled or 75% of
the revenue relating to the cancelled rooms
30 – 00 days prior to arrival at the lodge = 100% of the full amount if the entire booking is cancelled or 100%
of the revenue relating to the cancelled rooms, unless the reservation is cancelled within 24 hours of the
original confirmation of the reservation.