Service Terms and Conditions

Due to adverse weather conditions, bookings may have to be cancelled without warning. All bookings remain valid for 1 year from date of purchase should AfriCanyon / AfriAbseil for any reason need to cancel the booking. We will assist you in rescheduling your booking.
The Minimum age for AFRICANYON is 7 years old.
Indemnity forms for all minors will need to be signed by the minors parents or legal guardians.

In the event of cancellation of booking by the customer, the following rules shall apply
90% refund of booking for cancellation MORE than 30 days prior to the booking.
50% refund of booking for cancellation MORE than 7 days prior to the booking.
0% refund of booking for cancellation LESS than 7 days prior to the booking.

Customers with restrictive medical conditions and or on constant medications MUST advise their Africanyon Guide prior to entry into the Canyon.
Customers that are pregnant cannot undertake either Afriabseil or africanyon activities.

Detailed description of goods and/or services
Africanyon is a business in the activity industry.
Return and Refunds policy
The provision of goods and services by Africanyon is subject to availability. In cases of unavailability, Africanyon will refund the client in full within 30 days.
Customer privacy policy
Africanyon shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569
Payment options accepted
Payment may be made via Visa, MasterCard credit cards or by bank transfer into the Africanyon bank account, the details of which will be provided on request
Credit card acquiring and security
Credit card transactions will be acquired for Africanyon via PayGate (Pty) Ltd who are the approved payment gateway. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by Africanyon separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
Responsibility
Africanyon takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods
Country of domicile
This website is governed by the laws of South Africa and Africanyon chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, The Mill The Crags Plettenberg Bay South Africa .
Variation
Africanyon may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information
This website is run by Africanyon. Based in South Africa trading as Africanyon.

FLOODIN PRIVACY POLICY

Effective Date: 1st Jan, 2018

This Privacy Policy applies to Floodin online services, websites located at floodin.com and fldn.tv, including subdomains, white-labeled third party domains on which the Privacy Policy is placed (the "Service") and software applications (the "Software") (collectively, "Floodin") and details information that Floodin Pty ltd, ("Floodin") collects, uses and discloses about our users, including you.

We collect and use your information internally and may disclose your information to third parties, outside of Floodin, in certain situations described in the Privacy Policy.

To read the full policy click here https://www.floodinpro.com/privacy-policy