Service Terms and Conditions

Terms and Conditions
RESERVATIONS: Reporting time is 30 minutes before departure time at Adventure island Central beach. All requests for amendments to a reservation must be done at least 48 hours prior to trip by telephonic message or email. Full payment is required within 30days of invoice date. If payment and proof thereof is not received, the reservation will be cancelled. Amendments are approved subject to availability at the sole discretion of Ocean Outfitters.

CANCELLATIONS: A 100% cancellation fee will apply in the event of a no show by guest on the activity date. In the event of an amendment not received 48 hours prior to activity booked and approved by ocean outfitters, will result in the guest being responsible for the full cost of the total number of passengers originally confirmed. Management reserves the right to cancel any transfer or activity due to unforeseen circumstances including but not limited to, lack of passengers(minimum of 4 passengers per trip), unsafe sea conditions or weather conditions. In the case of poor weather conditions, guests must still report for the service/activity unless notified by Ocean Outfitters Management. In the event of a cancellation by Ocean Outfitters Management, a full refund will be given on the amount paid (or refunded to booking agent). In the event of a boat launching and conditions then deemed unsafe for oceanic trip by the management or skipper, the excursion will be cancelled, a full refund or alternative booking will be made.

INDEMNITY: All passengers are required to sign an indemnity form for all transfers and activities they are participating in prior to the departure of the activity. In the case where a guest refuses to sign the indemnity form the guest will not be able to partake in the activity and will not receive any refund. The indemnity form must be signed by a Parent/Legal guardian for children under 18 years, especially when unaccompanied by a parent/legal guardian.
CHILDREN: Children are classified as a passenger therefore the full rate will apply to them. No Children under the age of 10 are permitted on the high speed adventure trip.

GENERAL: Management reserves the right to amend/cancel/add terms & conditions without notice. All terms & conditions are subject to South African Law & Jurisdiction